At the moment, All Sales are Final. We apologize for any inconvinience.
Please be sure to read each detailed product description before purchasing. Thank you!
Where can I purchase Ivy and Envy?
Ivy and Envy is exclusively available at ivyandenvy.com and cannot be purchased elsewhere.
What payment methods do you accept?
We accept most major credit cards.
Do you ship to my country?
Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.
What currency do you charge?
When will my order arrive?
Shipping time varies per item based on our manufacturing schedule and which partner location the item is shipped from. Typically shipping takes 7-14 days and up to 20 days for certain international locations.
You can track your package using your tracking number at this link.
What is the shipping price?
Shipping costs vary from $4.95 and up depending on the weight of the package and the destination country.
My item is lost in the mail, what do I do?
We are not responsible for items that are lost or damaged during shipping.
You are also responsible for your order if you enter the wrong shipping address. Please email us immediately if you enter information incorrectly, we will update your order if it has not been shipped yet.
How do I take care of my items?
Care instructions are located in the bio information of each product.
What if the item I received is damaged or faulty?
We will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival. Please note that each piece is unique and hand made.
How can I track my order?
After your order is shipped, you will receive an email with your tracking number.
If not, send us an email with your Name and Order # to: email@example.com
What is your return policy?
We do not offer Returns or Exchanges at the moment. Please see our Shipping & Returns page for more information.
What if I recieved the wrong item?
Please contact us via our Customer Service Page.
In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.
Do you offer Refunds?
We will happily replace a damaged item or reship you an item if you received something incorrectly, but we do not provide refunds. All sales are final.
What if I recieved a damaged item?
We will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival.
How can I contact you?
Via our Customer Service page. Replies happen M-F 11-4 PT.